Thursday, November 19, 2009

How to sell on eBay and Etsy - simple steps to success


Among the services offered by Bizi Marketing Solutions is sales through various Internet Shop platforms. This mostly includes such platforms like eBay and ETSY. Clients for this service are mostly found among individuals or small groups of entrepreneurs who have a unique product (or products) and are interested in starting selling them overseas.
Just a few examples: ceramics, sculpture, paintings, hand made jewelry, innovative water filtering device, etc.
Almost everything can be sold on eBay (the list of items prohibited for sales on eBay may be found here);  while Etsy is a platform for selling only handmade goods.
Here I would like to explain the process of managing and carrying out this kind of sales.
  1. Problem: there are thousands of products (and sometimes services) being sold on eBay and Etsy. Of course, there is no guarantee that a visitor, looking for the kind of product you are selling will even notice your product among the thousands of others. 
    • Solution: design and optimize sales pages in a way that will allow eBay or Etsy's search engines to easily find them and drive quality traffic (i.e. users that look specifically for this product) to them.
  2. Problem: even if your sales page is optimized, there still exists huge competition. Besides that, people are often just surfing the products without any intention to buy. I.e. - this is NOT a quality traffic. Therefore, there is a need to drive quality traffic to your sales pages (or your shop on eBay or Etsy).
    • Solution: In order to drive quality traffic you need to "filter" it. But first of all, you need to get this traffic somehow. You need to let the world know that you have those unique products that people are looking for. That's why you need to build (if you still don't have one) a good website, optimize and promote it. In this case people will find your website, where only you are presented (no direct competition). They will see your products, learn about them, learn to like and appreciate them. From this site you can easily drive traffic to your eBay or Etsy sales pages. Those visitors will already know your product and will go to eBay or Etsy with an intention to buy it.
So, the general scheme is as follows:
We optimize your website, drive traffic to it from various sources (blogs, indexes, directories, forums, search engines, promote it on social media). As a result, quality traffic is driven from your site directly into your eBay or Etsy shop (or to specific sales pages). These people come with an intent to buy, they already know what they are looking for and the probability of them purchasing your products is very high.

The conclusion is: it's possible to develop a profitable sales channel on eBay, Etsy and the like. To maximize the probability of success you need:

  • to have a functional website
  • to optimize and promote it
  • to drive quality traffic from your website to your eBay or Etsy shop (or sales pages)
We, at Bizi Marketing Solutions, offering the set of services that will bring you to success in your overseas sales project. If you have a unique product and would like to start effectively selling it overseas, you're more than welcome to contact us at info@bizi-marketing.co.il 

Tuesday, November 17, 2009

Web Design, CMS and SEO

Almost all the companies today have websites. Some of these websites are good, some of them are... not so good.
The process of website design and development consists of several "musts":

  1. Design
  2. Content Management System (CMS)
  3. SEO
And here we come across issue 1: Design
There are lots of ways to design a website. There are lots of designers who offer their services and show incredible designs to support their statement that they are the most appropriate, the most creative, unique, talented... in short, they are the best for a web design project.
But do they know how how to create a design that will market and sell?
Do the know the basics of marketing?
Do they know that not any design (even the most unique and beautiful) can satisfy the demands of the users?
Do they know how to make their design fit the SEO requirements?
Do they know how to design the site in a way that will lead the visitors to fulfill the purpose of the site (purchase, subscribe, etc.)?

Before choosing a web design service provider, one should ask himself those questions. One should remember, that the website has to be a marketing tool, and not one more useless piece of artistic creation, hanging somewhere in the wide and often deserted fields of the World Wide Web.

Issue 2: Content Management System

A) Content Management System Providers

Yes, there are lots of them. Some of those systems are hosting related, some are not. Some are being given away for "free" (I'll explain this later), some come to 12,000 - 20,000 shekels.

Cheaper systems and system given for "free" are mostly based on existing templates. This means that the user can only change the top pictures, insert their own logo, change/insert pictures, menus and content (text). The design of the website is predefined. These designs are not flexible, you won't be able to change the location of various elements on the page, it will never be unique.
Besides that, you will be bound to your CMS provider hosting (which may be more expensive than other hosting options). The moment you decide to leave this hosting, you'll also lose your website. You won't be able to "relocate" it to another hosting.

There is a limited number of web-based CMS's that allow unique designs. You, or rather your web-master or designer will need to learn how to integrate your website design with such CMS. Those systems are much better in quality, more flexible and, of course, more expensive. Prices of those systems (not including design and integration) vary between $200 - $1000, depending on the system and system modules required by the client.

Another kind of CMS is a "stand-alone" system that doesn't require any specific hosting. Those systems are usually very flexible, well-designed, user-friends... It's a pleasure to use them. Although, it's not such a pleasure to pay for them, as they are (mostly) very expensive. However, as we all know, reliability and quality are sometimes worth paying for, especially when we are planning for a long-term. Cheaper solutions may cost you more at the end of the day. When you need to change something that a cheaper system doesn't allow you to change, or need some functionality not supported by a "free" system, you'll need to look for solutions... and will end up either not having this functionality or building another website (and paying twice).

B. Content Management Systems and SEO

Not all cheap or "free" Content Management Systems allow optimization; although most of them do allow insertion of the basic meta-tags (keywords, title, description). However, there exist more meta-tags and some of them are very important. For example, for geographic targeting.
It's also (almost always) impossible to optimize the template menus for recognition by search engines. Menus are critical as they usually represent many important keywords. In the other words, if you decide to use template-based Content Management Systems, you should pay attention to their SEO functionality.
Content Management Systems that don't require the use of templates are more flexible and almost always allow direct access to the code or supply other ways to insert as many meta-tags and to do whatever changes the client may require.

Issue 3: SEO

It's still called SEO... at least it's known as SEO. But when we talk about IT, we actually mean a whole set of actions aimed at promotion of a website and increasing quality traffic to the website.
IT includes:

  • Code optimization (code should be "clean", readable for search engines, there should be a certain balance between code and text of the website page, meta-tags, alt attributes, keyword density and many more.
  • Site optimization: correct linking navigational system between the pages of the website, content optimization, image optimization, etc.
  • Registration with quality indexes and directories (not all the directories are good, some may even hurt the website rating and SERP - Search Engine Results Page).
  • Links exchange - this becomes more and more difficult, since Google has "learned" to identify reciprocal links and once it "sees" two websites linked to each other it just ignores it. It's a hard work to find quality back links from industry related websites, blogs and communities.
  • Blog - is another way to promote your website.
  • Participation in various blogs, communities, work with social media sites... 
All this is a complex work aimed at promoting a website.
That's why it's important to find a company that can offer you a combination of professional market oriented web-design, flexible and functional Content Management System and SEO/SEM services.

Only the combination of these three crucial aspects will make your website truly functional.
Remember: your company website is not a mere decoration. It's a powerful marketing and sales tool.

You can read more articles about marketing, SEO and related issues at http://bizi-marketing.co.il/articles.htm

Saturday, November 14, 2009

Who is my client?

How many times have all entrepreneurs or sales people heard a knock-out argument of their clients: "But the other system (service, product) is so much cheaper!"
Are we here to be cheaper? Are we here to be professional? Are we here to provide high quality services or to make money? Or both? Should we reduce prices? Should we reduce prices on the account of quality?
Are those moral questions or purely business ones? Can we (and should we) differentiate between morals and business? Can we avoid this?
Being an entrepreneur in the field of Internet marketing and, hence, having a huge competition, I face those questions every day.
Unfortunately it's hard to argue that the world of Israeli business and competition is the world of wolves and it's subjected to the laws of survival. But should this survival be achieved at any cost?
I had an interesting discussion today regarding those issues with Gila Ben Avraham, the owner of The Bag and a talented programmer, who stated her position pretty clearly: "What is required is to provide a platform to rely on in ALL aspects, and that includes the moral ones. No surprises for the client, no hidden costs down the road, reasonable response and support times, good availability, good faith and fidelity." And she is right about it. At the end of the day what matters, even if we look at it only from the business (and not moral) perspective, is good reputation. Without reliable product or service and without transparency and honesty in supplying those services and products, it's impossible to maintain good reputation.
But we also don't need to forget another important aspect - ourselves. As service providers (or product suppliers) we need to feel good with the price our clients pay for our products. In the other words, the price we request from our clients should be consistent not only with the time it takes us to produce it, but also with the quality of the product, with professional knowledge and final client's benefits.

This reminds me of a story told by Paul McKenna in one of his books:

In the days gone by, there was a wealthy man who had a wonderful steamship, but as is the way with expensive things, it was prone to breaking down. Normally, the ship's engineers could get it going again, but one day, after a particularly difficult journey, the engine failed, and no one could get it going again.
One by one, every mechanic and engineer in the land was summoned to try to fix the engine, and one by one they failed. Finally, word came to the wealthy man of a wise old shipmaker who might be able to help, but at a hefty price. The wealthy man agreed at once.
Soon an old man who looked like he must have been fixing ships for a hundred years arrived. He carried a large bag of tools with him, and he immediately went to work. He inspected the large network of pipes leading to and from the engine very carefully, occasionally placing his hand upon the pipes to test for warmth.
Finally, the old man reached into his bag and pulled out a small hammer. He gently tapped against one of the pipes. Instantly, the sound of steam rushing through the pipes could be heard and the engine lurched into life as the old man carefully put his hammer away.
When the wealthy man asked the shipmaker what he owed him, the bill came to ten thousand pounds, a princely sum then.
'What?!' the ship-owner exclaimed. 'You hardly did anything at all! Justify your bill or will have you thrown into jail.'
The old man began to scrawl something onto a ragged piece of paper he pulled from his pocket. The welthy man smiled as he read it and apologized to the shipmaker for his rude behaviour. 
This is what it said:
For tapping with a hammer - 1 pound
For knowing where to tap - 9,999 pounds.


So... if we know "where to tap," we, in my humble opinion, should prove it by our work. If we succeed to prove it, then we have to be rewarded accordingly.
That's true, not everyone is our client. Not everyone can appreciate quality. But this doesn't mean that for the sake of winning a lot of unappreciative clients, real professionals need to drop the standards of their work and spend a lot of time producing low-quality, low-price mass products.
Besides, as Gila mentioned, if we work for a price that doesn't justify the amount of work we put in, there is a risk of being stuck with lots of work and no money.


Now I'm busy defining for myself, who is my ideal client... a client who will allow me to feel good with the product and service I supply and with the price I'm rewarded with. 


Maybe a good idea would be to open a new market for customers coaching :) ... Some way to explain to the general public how to look for a really cost effective product or service, how to differentiate between those who are trying to sell at any cost and real professionals who can't jeopardize the quality of their work by so-called "competitive prices."